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Our goal at Kerching Casino is to make your experience as entertaining and as easy as possible. Our Customer Service team is here 8am - 2am, 7 days a week to help you in any way that we can.

Please feel free to contact the Kerching Casino Customer Service team if you should have inquiries about your account or the site. You can contact us by:


We will respond to all emails individually and usually do so within 2 hours. Our email address is


Customers calling within the UK phone:
0845 345 4941 - local Rate Call Charges Apply

Customers calling from Outside of the UK:
+44 845 345 4941

Please note that all our calls are recorded and monitored for quality, security and training purposes.


UK customers can text CASINO to 88821 and a customer services representative will call you back within 2 hours. Texts cost your standard network rate, please check with your operator in advance.


To chat to a representative on line please click here


Kerching Casino
PO Box 569
M5 0FD
United Kingdom


+44 845 458 0678

The Alderney Gambling Control Commission (AGCC)

Write to:
The Alderney Gambling Control Commission
St Annes House
Queen Elizabeth II House
Channel Islands

For general questions please visit our FAQ page.



Forgotten your password?

Customer Care Call 0845 345 4941 Text CASINO to 88821