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At Kerching Casino we strive to offer the very best customer support, helping to make your gaming experience with us as enjoyable as possible in a safe and secure online environment. Please follow the links below for information.

If you need assistance, try first reading the Getting Started or Frequently Asked Questions pages. Here you'll find answers to many general questions. If you are unable to find the answer to your question please Contact Us.

Login Problems

If you have forgotten your password, please follow this link to recover your login info. For any other difficulties you may experience while logging in, please Contact Us.

Responsible Gaming

At Barcrest we want you to have an entertaining gaming experience. That's why we ask you to play responsibly. Gaming can be great fun, provided you stay in control.

System Requirements:

  Browsers
IE 6.0, 7.0, and 8.0
Firefox 2.0 and above 

Plugins Flash 10 & above

Operating System (any of the following) WinXP XP Pro Vista

Hardware Minimum Intel® Pentium® III 1.3 GHz or faster processor Most AMD processors 128MB of available RAM 128MB of VRAM

Screen Resolution Minimum Browser Window Settings of 1024 x 768

For an Optimal Experience… Same requirements for the minimum system requirements plus:

Hardware Minimum 2.0 GHz or faster processor 256MB of available RAM 1GB of free hard drive space

If you are still encountering problems accessing the site, please contact our Customer Service group.

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Customer Care

UK Customers:
Call: 0845 345 4941
Text: CASINO to 88821

Local and standard network rates apply.

International Customers
Call: +44 845 345 4941

Or E-mail Us
support@kerchingcasino.com