At Kerching Casino we strive to offer the very best customer support, helping to make your gaming experience with us as enjoyable as possible in a safe and secure online environment. Please follow the links below for information.

If you need assistance, try first reading the Getting Started or Frequently Asked Questions pages. Here you'll find answers to many general questions. If you are unable to find the answer to your question please Contact Us.

Login Problems

If you have forgotten your password, please follow this link to recover your login info. For any other difficulties you may experience while logging in, please Contact Us.

Responsible Gaming

At Barcrest we want you to have an entertaining gaming experience. That's why we ask you to play responsibly. Gaming can be great fun, provided you stay in control.

System Requirements:

  Browsers
IE 6.0, 7.0, and 8.0
Firefox 2.0 and above 

Plugins
Flash 10 & above

Operating System (any of the following)
WinXP
XP Pro
Vista

Hardware Minimum
Intel® Pentium® III 1.3 GHz or faster processor
Most AMD processors
128MB of available RAM
128MB of VRAM 

Screen Resolution
Minimum Browser Window Settings of 1024 x 768 

For an Optimal Experience…
Same requirements for the minimum system requirements plus: 

Hardware Minimum
2.0 GHz or faster processor
256MB of available RAM
1GB of free hard drive space

If you are still encountering problems accessing the site, please contact our Customer Service group.