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Poker FAQ

1. What is Kerching Poker?

Kerching Poker allows players to play against each other in real time. Kerching Casino facilitates this and handles financial transactions but does not take part in any games.

2. Do I need to be a Kerching Casino customer?

Yes, you must be a signed up member of Kerching Casino.

3. How do I start playing?

As a Kerching Casino customer you just need to download the poker software and sign up with your poker nickname. Once you have downloaded the software it is possible to enter the Lobby and even to watch real games before signing up. You can Sign Up from here or do it later on from the File menu in the Lobby. If you are not a Kerching Casino member, you need to register and open a Kerching Casino account, before you download the software and sign up.

4. Are there rules about nicknames?

You can choose whatever nickname you like as long as it is unique and not obscene or offensive.

5. Do I need to keep the install file once the software is installed?

No, it can be deleted. Further software upgrades are done automatically.

6. Do I need to upgrade with the latest Java like with the Casino?

No, the Kerching Poker client will update itself automatically whenever needed.

7. Can I play for both real and fun money?

Yes, you have the option to play for real money or just for fun. To play for fun visit our FunMoney tables. These are clearly identified as the Table Name starts 'FunMoney'.

8. How can I put funds into my poker player account?

First, you have to have funds in your regular Kerching Casino account. Then go to Poker on www.kerchingcasino.com and transfer from your Kerching Casino Account to your Kerching Poker Account.

9. How do I withdraw funds from my Kerching Poker account?

It is the same procedure as when you transfer funds to your Kerching Poker Account, but here you click withdraw instead.

10. What games can I play?

You can play 8 different games at Kerching Poker Tables. These are: Texas Hold'em, Omaha, Omaha High/Low, Sökö, 7-card stud, 7-card stud High/Low, 5-card draw and 2-7 triple draw.

11. Where can I get information about the rules and how the games are played?

You will find complete User Rules with terms and conditions for your participation in the game, rules for the different card plays that we offer and tournament rules by clicking here. We recommend that all our players visit the Kerching Poker School. Here you will find the rules, an introduction to the game Texas Hold'em and some tactical tips on how the game is played. Even experienced players should find information of interest. For all other games there are Rules on the Kerching Poker site.

Click here to visit the Kerching Casino Poker School.

12. How do I join a game?

In the Lobby you can view all the tables for all 8 games. If you highlight a table you can see who is playing and how many chips all the players have. From here you can go to the table you desire, either by double-clicking on the table or by highlighting it and press the Go To button. To join the game you simply click on an empty seat and buy chips. If all seats are full you can add your Player ID to the Waiting List.

13. How does a new game start?

As soon as 2 active players (anyone who is shown as "away" is considered inactive) are seated at the table the game will start in 30 seconds.

14. Can I change seats in a poker game?

No, the only way to do this is to first leave the table and then come back. You will then be treated as new player and if there are players on the Waiting List you may not be able to join the game again immediately.

15. Can I review old hands that have been played?

Yes, you can request the hand history from specific pots or your last several hands. You can request the desired hands by entering My Poker Account and clicking on Hand History on the Kerching Casino website.

16. Can I change my password?

You can change your password, and most other personal details, anytime by contacting our Customer Service.

17. What are the VIP points and how do I use them?

Kerching Poker uses a weighted contributed rake system. One VIP point is rewarded for each €0.40, which has been contributed in rake. When a player bets money into the pot, he/she also contributes an amount into the rake. The amount of VIP-points awarded to the player per hand is based on the player’s contribution into the pot and consequently into the rake. If the player’s rake contribution is less than €0.40, then the player is awarded with the partial VIP-points. The maximum rake, which can be taken from the pot is €3, thus the player can earn up to 3,75 VIP-points per hand. The players that do not contribute any money into the pot are not rewarded with any VIP-points.

Example:

Game: Texas Holdem €1/2 No Limit

Players: 6

• Player A bets €1 (small blind) into the pot
• Player B bets €2 (big blind) into the pot
• Player C bets €40 into the pot
• Player D bets €40 into the pot
• Player E folds
• Player F folds

The total pot of this hand is €83 and the rake is €3

VIP points are also awarded for participation in tournaments. If you participate in a scheduled multi-table tournament or a Sit & Go you will receive 1 VIP point for each €0.4 paid in tournament fee.

No VIP points will be awarded, if VIP points are used to settle the tournament buy-in cost.

18. Can I play at more than one table at the same time?

Yes, it is possible to play at different tables at the same time (however, the software is rather demanding on your computer so it may not work for everyone). When it is time to act at a table, the table wills "pop-up" in front of the other table. Playing at two tables is only recommended to experienced players and you must make sure that you are not slowing down the games for the other players.

19. What rake will you charge at the real money tables?

All our FunMoney games are absolutely free of charge. If you play for real money a small charge - called rake - is taken from the pot. Only pots where there is a flop in Texas or Omaha or a third card is dealt in Soko or a fourth card is dealt in 7-stud or a draw is made in 5-Draw are raked. Only players who are dealt cards (active players) are counted as being seated.

No Limit, Pot Limit and 1/2 Pot Limit

€ 0.05 per € 1.00 and capped at € 0.75 for 2-3 players, € 2.00 for 4-5 players and € 3,00 for 6-10 players. Pots smaller than € 2.00 will have a rake of € 0.01 per € 0.20.

Fixed Limit and Spread Limit (€0.02/€0.04 to €0.50/€1.00)

€ 0.05 per € 1.00 and capped at € 0.75 for 2-3 players and € 1.00 for 4-10 players. Pots smaller than € 2.00 will have a rake of € 0.01 per € 0.20.

Fixed Limit and Spread Limit (€1.00/€2.00)

€ 0.25 per € 5.00 and capped at € 0.75 for 2-3 players and € 2.00 for 4-10 players.

Fixed Limit and Spread Limit (€2.00/€4.00 and up)

€ 0.50 per € 10.00 and capped at € 0.75 for 2-3 players and € 2.00 for 4-10 players.

Click here for detailed information on the rake.

20. What about integrity?

Kerching Poker's top priority is to create an environment that all our players can totally trust. We do everything to make sure that our games are fair and honest. Kerching Poker is not participating in any poker games, we are only providing the venue for your game.

21. What happens if I get disconnected while playing?

If you get disconnected during play the software will attempt to reconnect you automatically and return you back to your seat. Since you sometimes may have connection problems with your Internet Service Provider (ISP) we recommend our players to have an alternative ISP in case of a connection problem.

If you do not act when it is your turn while still in the pot you will be marked away thus check if possible and fold to any bet.

In the unfortunate event in which you can not act due to a disconnection you might get treated as "Artificial all-in", which means that you will be marked as all-in as if you have run out of chips when you placed your last bet/called and thus only be eligible for the pot up to the point when you last invested money. Please note that "Artificial all-ins" only can occur in Fixed Limit ring games and not in any other betting types (Pot Limit, No Limit etc) or in tournaments.

22. Suddenly I cannot act at a table, what's wrong?

Most likely you haven't answered a dialogue box and the table has popped up in front of it. To be able to act you need to minimize the table, answer the question and then open the table again.

23. What happens if a server stops working in the middle of a hand?

If a server stops working, then all hands in play will be cancelled. The players’ chips will be returned to the respective poker account as soon as the server is restarted. The last hand will be cancelled if it has not been approved by the database. This can also be seen in the hand history on the bottom line as "This hand did not end. This hand has been cancelled". In tournaments, the game will be frozen and restarted automatically after a few minutes. If the tournament can not be restarted, the remaining players will equally share the pot irrespective of the amount of chips they had at the time.

24. Can I run the Poker Application on my Macintosh?

At the moment the Poker Client can only be run under Windows.

However, if you use a Macintosh or Linux system, you can use the Web Application that can be found on Kerching Poker’s homepage. Please click here for more info.

25. If I have any more questions, can Kerching Casino's Customer Care Centre help me?

Yes, you can call Kerching Casino's Customer Care Centre on number (UK)0845 345 4941 or (international)+44 845 345 4941. You can also write an email in English to support@kerchingcasino.com